Privacy Policy Statement

Last updated: 13 August 2026

FIFTHSENS SARL (“Fifthsens,” “we,” “us,” or “our”) respects the privacy of visitors, clients, partners and service applicants who interact with our website, www.fifthsens.com.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

1- Wo We Are

The data controller responsible for information collected through this website is:

FIFTHSENS SARL

Bureau N°2 Al Massar N°786

40000 Marrakech, Morocco

Email: info@fifthsens.com

Telephone: +212 770 000 251 / 52

Fifthsens provides hospitality, concierge, guest-support, travel-coordination and professional valet parking services in Morocco.

2. Information We Collect

We collect personal information only when it is relevant to a request, enquiry, service proposal or website operation.

Information you provide

Depending on the form or service you use, this may include:

Full name, job title, company or venue name
Email address, telephone number and WhatsApp number
Venue, property, event, travel or service-request details
Guest-arrival, parking, operational or logistics information
Preferred dates, service hours, estimated guest or vehicle volume
Messages and information submitted through contact or consultation forms
Documents and files voluntarily uploaded through our forms, such as venue plans, driveway photographs, event briefs or relevant operational documents

Please do not submit sensitive personal information unless it is necessary for your request and you have chosen to provide it.

Information collected automatically

When you visit our website, we may collect limited technical and usage information through cookies and similar technologies, including:

IP address and approximate location
Browser type, device type and operating system
Pages visited, links selected and time spent on the website
Referral source and general website-interaction information

3. How We Use Your Information

We use personal information to:

Respond to enquiries, consultation requests and service proposals
Assess venue, event, travel or operational requirements
Communicate about a requested service or existing business relationship
Prepare proposals, coordinate services and manage operational follow-up
Improve the performance, security and usability of our website
Maintain internal records and comply with applicable legal, accounting or regulatory obligations
Protect our business, website, visitors and clients from misuse or security incidents

We do not sell personal information.

Fifthsens does not currently use website form submissions for newsletters, promotional email campaigns or WhatsApp marketing without your separate consent.

4. Tally Forms and Uploaded Documents

Some consultation and service-request forms on our website are provided through Tally.

When you submit a Tally form, the information and files you provide are collected to assess your request and contact you about the relevant Fifthsens service. Uploaded documents may include venue plans, parking information, event briefs or photographs provided voluntarily by you.

Please submit only information that is relevant to your enquiry. We will use uploaded materials only for the purpose of reviewing, preparing or coordinating the requested service.

5. Google Analytics and Cookies

Fifthsens uses Google Analytics to understand how visitors use our website and to improve website performance, content and user experience.

Google Analytics may collect technical and usage information through cookies or similar technologies. This information helps us understand, for example, which pages are visited, how visitors reach the website and how the website performs across devices.

You can manage or delete cookies through your browser settings. Disabling cookies may affect certain website functions.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.

6. Sharing Your Information

We may share personal information only when necessary for the purposes described in this Policy, including with:

Website hosting, technical-support and form-service providers
Google Analytics and Tally, where relevant to website analytics or form processing
Professional advisers, insurers, accountants or legal advisers where necessary
Hotels, venues, transportation providers, event partners or other service providers when required to respond to or coordinate a service request, and only to the extent necessary
Public authorities or regulators where disclosure is required by law

We require service providers to handle information responsibly and only for the relevant service purpose.

7. International Processing

Some of our service providers, including analytics and form-service providers, may process information outside Morocco.

Where personal information is processed internationally, FIFTHSENS SARL will take appropriate measures required under applicable law to protect that information and will use service providers that apply suitable security and privacy standards.

8. No Online Payments Through This Website

Fifthsens does not currently offer online checkout or collect, process or store payment-card details through this website.

If, in the future, a client chooses to pay through a secure invoice link, QR code or external payment provider, payment information will be processed directly by that payment provider under its own privacy policy and security procedures. This Privacy Policy will be updated before any online payment functionality is added directly to the website.

9. Data Retention

We keep personal information only for as long as reasonably necessary to:

Respond to and manage an enquiry or consultation request
Prepare or deliver a requested service
Maintain a business relationship
Meet legal, accounting, insurance or regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, we will delete it, anonymise it or securely archive it in accordance with applicable obligations.

10. Security

FIFTHSENS SARL applies reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or storage system can be guaranteed to be completely secure. Please use appropriate caution when submitting information online.

11. Your Rights

Subject to applicable law, you may request to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Object to certain processing of your information
Request deletion of information that is no longer necessary for the relevant purpose
Withdraw consent where processing is based on consent

To make a request, contact us at info@fifthsens.com. We may need to verify your identity before responding.

You may also have the right to contact the Moroccan data-protection authority, the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or service providers. FIFTHSENS SARL is not responsible for the privacy practices, content or security of those external websites. We encourage you to read their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from individuals under the age of 18.

If you believe that a child has provided personal information through our website, please contact us at info@fifthsens.com so that we can take appropriate action.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal obligations or data-processing practices.

The latest version will always be available on this page, with the revised “Last updated” date shown at the top.

15. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, contact: